Contact us

All online bookings via our booking button will request a 50% booking fee for all treatments via card payment.
Any appointment times quoted in advance or on our booking button are appointment reservation times only and NOT treatment duration times.
A therapy hour includes consultations, derobing and redressing.
A non-refundable booking fee or pre-payment of 50% of total value will be required to secure a booking for selected treatments, double appointments and spa escape packages.
Gift voucher numbers may be quoted at time of booking to be used as a non-refundable 50% deposit and will be subject to the Cancellation Policy terms and conditions below.
A payment link will be sent via email to be paid within 48hours of payment request. If this process has not been completed, your appointment will not be confirmed and will automatically expire and cancel.

As a courtesy to clients on our waiting list, we kindly ask for 24 hours notice for any cancellations or amendments of your booking otherwise a 50% fee will be incurred of the total value of your reservation if this notice is not adhered to.
This policy also extends to gift voucher reservations as failure to adhere to the cancellation policy will also result in a 50% loss of gift voucher value.
You may reschedule or cancel your appointment up to 24 hours in advance of your booking and any deposit will be kept on account.

Please arrive in plenty of time for your appointment as time lost through your late arrival will result in a shortened or amended treatment being performed and full payment is due on completion without refund.
Please allow for completion of a client medical record card especially if it is your first visit and updates where necessary if you have not visited for a while.
Should your therapist be running late for any unavoidable reason, we will still ensure your full treatment is performed.
A pay and display car park provides plenty of parking directly opposite the spa and payment may be by card/cash.
There is also high street parking in designated bays only for up to 1 hour.
A parking ticket will be issued if you have parked in the loading bay opposite.

By booking an appointment you have reserved our time and often more than one therapist and as a small business this is lost time and cannot be resold last minute.
Clients who are on the waiting list are equally let down.
If you do not show for your scheduled appointment, you will incur a non-cancellation charge of 50% of the value booked. Deposits and gift voucher value will be lost and the charge will still be payable before future appointments will be accepted.
If you have more than one Failure to Show note, full payment in advance will be required to rebook and we reserve the right to refuse future requests.

Gift vouchers are valid for 12 months, non-refundable and not valid after expiry date.
Only those eligible gift vouchers that were affected by the lockdown closures were given generous extensions and have been given a new expiration date.
Nutmeg Spa is not responsible for lost or stolen vouchers and replacements will not be issued.
Please quote gift voucher number when making a reservation and see Late Cancellation Policy for terms and conditions of redemption.
Please present your gift voucher card at Spa reception prior to receiving your treatment to avoid another payment transaction, temporary e-voucher receipts will not be accepted.
Available to purchase online (processing fee incurred) or order by telephone with a debit/credit card or collect from Spa reception during opening hours.

Please maintain the spa ambience for other clients and silence your mobile phone before entering the spa and for the duration of your visit.
Staff may request you leave the premises if you do not respect the policy.

Nutmeg Spa retains the right to refuse service to anyone unfit for treatment, displaying rude or aggressive behaviour, under the influence of alcohol or drugs, attempting to receive unprofessional services or owing previous unsettled charges.

Please make us aware of any relevant medical information at the time of booking as some treatments may be unsuitable or require adjusting.
No treatments will be performed on pregnant clients until after 12 weeks gestation.
Please follow any aftercare advise given by your therapist carefully to avoid any uncomfortable after effects.

Nutmeg Spa retains the right to withdraw any advertised offers or discounts at any time and the treatment tariff may be subject to change without prior notice.

Please consider other clients are visiting to destress and relax and it is preferred that you come to your appointment without children under the age of 14.
This age restriction also applies to receiving treatments.

Please make sure you take all your belongings including jewellery with you when you leave as Nutmeg Spa accepts no liability for loss or damage to personal belongings on our premises.