Terms & Conditions See below

Opening Hours

  • Monday Closed
  • Tuesday 9am - 8pm
  • Wednesday 9am - 8pm
  • Thursday 9am - 8pm
  • Friday 9am - 6pm
  • Saturday 9am - 4pm
  • Sunday Closed

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Customer Policies

Booking an appointment is subject to agreeing to the terms and conditions of our policies as outlined below:-

Deposits & Booking Confirmation

A non-refundable deposit or pre-payment of 50% of total value will be required to secure a booking for selected treatments, double appointments and spa escape packages.
If this process has not been completed, your appointment may not be confirmed.
Any appointment times quoted in advance are appointment reservation times and NOT necessarily treatment duration times.
A therapy hour includes consultations, derobing and redressing and drinks.

Late Cancellation Policy

As a courtesy to clients on our waiting list, we kindly ask for 24 hours notice for any cancellations or amendments of your booking otherwise a 50% fee will be incurred of the total value of your reservation if this notice is not adhered to.
This policy also extends to gift voucher reservations as failure to adhere to the cancellation policy will also result in a 50% loss of gift voucher value.

Late Arrivals

Please arrive in plenty of time for your appointment as time lost through your late arrival will result in a shortened or amended treatment being performed and full payment is due on completion without refund.
Please allow for completion of a client medical record card especially if it is your first visit and updates where necessary if you have not visited for a while.
Should your therapist be running late for any unavoidable reason, we will still ensure your full treatment is performed.
A pay and display car park provides plenty of parking directly opposite the spa and payment may be by card/cash.
There is also high street parking in designated bays only for up to 1 hour.
A parking ticket will be issued if you have parked in the loading bay opposite.

Failure to show

By booking an appointment you have reserved our time and often more than one therapist and as a small business this is lost time and cannot be resold last minute. Clients who are on the waiting list are equally let down.
Once your appointment has been confirmed by Nutmeg Spa, it is up to you as a customer to add your reservation to your calendar as Nutmeg Spa will not be liable for not sending you a reminder.
If you do not show for your scheduled appointment, you will incur a non-cancellation charge of 50% of the value booked. Deposits will be lost and the charge will still be payable before future appointments will be accepted.

Gift Vouchers

Gift vouchers are valid for 9 months, non-refundable and not valid after expiry date.
Please quote gift voucher number when making a reservation and see Late Cancellation Policy for terms and conditions of redemption.
Please present your gift voucher card at Spa reception prior to receiving your treatment, temporary e-voucher receipts will not be accepted.
Available to purchase online (processing fee incurred) or order by telephone with a debit/credit card or collect from Spa reception during opening hours.

Mobile Phones

Please maintain the spa ambience for other clients and silence your mobile phone before entering the spa and for the duration of your visit.
Staff may request you leave the premises if you do not respect the policy.

Right to Refuse Service

Nutmeg Spa retains the right to refuse service to anyone unfit for treatment, displaying rude or aggressive behaviour, under the influence of alcohol or drugs, attempting to receive unprofessional services or owing previous unsettled charges.

Medical Information & Aftercare advice

Please make us aware of any relevant medical information at the time of booking as some treatments may be unsuitable or require adjusting.
No treatments will be performed on pregnant clients until after 12 weeks gestation.
Please follow any aftercare advise given by your therapist carefully to avoid any uncomfortable after effects.

Tariff & Offers

Nutmeg Spa retains the right to withdraw any advertised offers or discounts at any time and the treatment tariff may be subject to change without prior notice.

Age restrictions

Please consider other clients are visiting to destress and relax and it is preferred that you come to your appointment without children under the age of 14.
This age restriction also applies to receiving treatments.

Disclaimer

Please make sure you take all your belongings including jewellery with you when you leave as Nutmeg Spa accepts no liability for loss or damage to personal belongings on our premises.